We understand that plans can change! To help us provide reliable, dedicated care for every client, we kindly ask for at least 24 hours’ notice by 6:00 PM the evening before a scheduled visit whenever possible.
Cancellations made with less than 24 hours’ notice may be subject to the full service fee, as the time has been reserved specifically for your pet and may not be possible to offer to another client on short notice.
We understand that unexpected circumstances happen, and limited exceptions may be considered at the discretion of Laura Robel’s Pet Services LLC.
For the safety of the pet sitter, Clients, and their pets, our cancellation policy allows for services to be cancelled with less than twenty-four (24) hours’ notice if weather conditions create unsafe travel conditions or prevent safe access to the Client’s home. In these instances, pet care services can be rescheduled without charge, which is the only exception to our cancellation policy. Please note that a holiday booking fee may apply during peak times.
To help accommodate schedule adjustments or last-minute care needs, our cancellation policy allows for requests made within eight (8) hours or less of the scheduled service time to be accepted based on availability. Please note that a $5 per-visit last-minute booking fee will apply.
This approach enables me to continue delivering reliable, high-quality pet care services while also making room for urgent requests whenever possible, especially during busy seasons that may involve a holiday booking fee.
We’re happy to accommodate weekend pet care when our schedule allows! While Laura Robel’s Pet Services LLC is closed for standard pet care services on weekends, weekend visits may be available for approved vacation and holiday bookings.
Weekend services are offered based on availability and must be arranged in advance.
A $10 weekend service fee per visit applies to visits scheduled on Saturdays and Sundays. This additional fee helps accommodate the extended scheduling required to provide care outside of our regular business days.
Weekend availability is limited, so advance booking is encouraged.
Major Holiday Fee:
An additional holiday booking fee of $25.00 is applied per visit on all major holidays.
(New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and Easter)
Major Holiday Weekend Fee:
$15 per-visit fee applies to all services scheduled on major holiday weekends during high-demand periods. ( Memorial Day weekend, Independence Day weekend, and peak holiday weekends from Thanksgiving through New Year’s Day)
We know how important peace of mind is when you’re away from home. A 50% booking deposit is required to reserve vacation or holiday dates and is applied toward your total service balance.
The remaining balance is due 5 days before services begin. Unpaid balances may result in services being placed on hold until payment is received.
Because vacation and holiday dates are reserved exclusively for your pets and are in high demand, booking deposits are non-refundable for cancellations, significant schedule changes, or early returns made within 14 days of the service start date.
We understand unexpected travel disruptions can happen. Documented circumstances, such as flight cancellations due to nationally recognized severe weather or other unforeseen emergencies, may be considered for partial or full reimbursement on a case-by-case basis.
Limited exceptions may be considered at the discretion of Laura Robel’s Pet Services LLC.
We understand that travel plans can change and will always do our best to accommodate unexpected circumstances.
Cancellations made less than 14 days before services begin will be charged the remaining balance in full.
Cancellations made 30 days or more in advance are eligible for a full refund or account credit.
Because vacation reservations require us to reserve dates exclusively for your pets, these guidelines help protect reserved time and ensure dependable care for all clients.
Limited exceptions may be considered on a case-by-case basis at the discretion of Laura Robel’s Pet Services LLC.
We understand that travel plans can sometimes be affected by circumstances outside your control. If your flight is cancelled due to nationally recognized severe weather or another documented, unforeseen circumstance, we are happy to review the situation on a case-by-case basis.
Depending on the circumstances and availability, a partial or full reimbursement of applicable unused services may be considered.
Our policies are designed to provide consistency and fairness while allowing us to maintain the availability, scheduling, and quality of care our clients and their pets depend on. When unexpected situations arise, we will always do our best to work with you whenever reasonably possible.
Please note that limited exceptions may be granted at the discretion of Laura Robel’s Pet Services LLC.
Laura Robel's Pet Services LLC
Long Hill Township NJ 07980
© Laura Robel’s Pet Services LLC. All rights reserved. Content may not be reproduced without permission.
Inquirieslauraspetservices@gmail.com